As the freight forwarding industry evolves, the choice between independent and multinational forwarders has become increasingly relevant. Latest industry data reveals a notable trend: the largest twenty global forwarders are losing market share, while independent and regional forwarders are experiencing significant growth. This shift highlights the strengths of independent forwarders in the current market.

Personalized Service and Flexibility

When selecting a freight forwarder, it’s crucial to weigh the attributes of large multinationals against those of independent small to mid-sized forwarders. Multinationals boast extensive global presence, recognized branding, strong infrastructure, and substantial buying power. However, their rigid systems often require customers to conform to their processes, limiting the flexibility to offer bespoke solutions tailored to changing demands and unexpected requirements.

In contrast, independent freight forwarders excel in providing personalized service and adaptability. Free from the internal bureaucracy of large multinationals, independents encourage entrepreneurial spirit and alternative thinking, allowing them to take on business that doesn’t fit the typical corporate mold. This flexibility enables them to tailor solutions to meet the unique needs of each customer, whether it’s customizing account formats, pallet handling, or rapidly responding to market changes.

Efficient Decision-Making

Independent forwarders, like ASP Global, operate with a boutique structure that facilitates quick and efficient decision-making. Highly trained consultants, directly involved in the decision-making process, deliver superior service without the delays caused by hierarchical management. This approach ensures that customers always interact with knowledgeable individuals who can provide immediate solutions, rather than dealing with offshore consultants lacking the necessary expertise.

Global Network with Local Expertise

While multinationals may have offices in major cities worldwide, they are often restricted to their internal networks. ASP Global leverages the WCA network, allowing the use of alternative agents overseas when required. This arrangement maintains our independence while offering global coverage, a payment-protected environment, collective negotiation with carriers, and internal discipline comparable to that of a multinational.

Equal Priority for All Customers

Multinationals often prioritize their largest customers to maintain predictable requirements, leaving smaller customers struggling for attention. At ASP Global, we ensure that smaller customers receive the same level of service as larger ones, emphasizing customer service and relationships above all. This commitment to personalized attention sets us apart in an industry where smaller clients can often feel overlooked.